Relationships are key for successful outsourcing business. You are sitting at one end of the globe and doing business with someone at the other far end. Don't you think it is extremely important to have a good relationship with your outsourcing vendor?
The support and maintenance stage is reached only after the whole process of developing a project is completed. Technical support service is a committed offer to maintain the application which has been developed, fix the bugs when it runs online, and enhance your application as your business changes. Only those companies which are willing to engage in a long term relationship will offer maintenance services.
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| Why look for support maintenance and services? |
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Imagine that you yelling for help hanging from a cliff. Someone puts a rope and offers help. But when you are almost saved, he drops the rope saying my job is done, I can't help you anymore! The same is the case with any application development.
Anyone can develop an application and say good bye. But who will maintain your software? Here comes the need for customer support and maintenance services.
It is out of experience that we are emphasizing on the role of Technical support and maintenance services. It has been one of the most crucial elements in rewarding our company with a strong customer base.
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| How can our Application Maintenance services add value to your business? |
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We do not take our hands off! And if someone has taken their hands off we offer to take up from there. Our team of .NET Software Engineers develops applications and provides full support. Moreover, we understand that your business needs are changing and you need enhancements and modifications during the course of time.
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| How have we built our long term outsourcing relationships? |
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"We believe in relationship building. When a good client relationship is established customer satisfaction will follow", says Ennis Jose, the Team Lead of our customer support and maintenance team.
Our unique application maintenance service has set us apart from any other company. The trust that we have been able to create in our outsourcing relationships has made most of our customers come back to us with new requirements.
We have built healthy long term relationships with our customers by: |
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Understanding the client |
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Defining the client requirements |
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Aiming at maximum client satisfaction |
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Building mutual trust |
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Providing flexibility to contracts |
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| .NET Application Maintenance and Enhancement |
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How about having someone to take complete care of your application and that too round the clock? Our Technical Support and Maintenance Services to enable your web applications fulfill your business objectives. And it is not just maintenance, bug fixing and rectification of errors. We go one step further to provide you with our enhancement services. Our enhancement services will integrate new functionalities onto your application to keep pace with your changing business needs. |
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| How it works? |
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Technical Support:
We have a dedicated Technical Support and Maintenance team who will provide 24/7 on-demand live support for your applications. Notify our team with the issues in your application and they'll resolve the problems with immediate effect! We provide support through live chat, Telephone, SMS, Email services and Fax, whichever is convenient to you.
Preventive Maintenance:
Our team will take preventive maintenance to eliminate possible errors that can arise in your application. This is done by doing regular and extensive testing on your application.
Enhancement Services:
Get the latest technologies implemented and integrated onto your applications with minimum possible cost. You must read about the new technologies that we developed for our customers to know how we can add value to your business with our service.
Reports Generation:
Your web application will generate huge amount of data. But converting this data into useful information is what is needed. We help you in generating reports and in deriving useful business analysis out of those reports. |
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What are the technologies that we can work on? |
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Databases : SQL Server, My Sql and MS-Access
Scripting Language : ASP, VB script, Jscript, HTML, PHP and ASP.NET
Front End Tool : Visual Basic 6, Developer 2000 and VB.NET
Web server : IIS, PWS, Apache
Graphical Tools : Adobe Photoshop, Macromedia Flash MX, Dream weaver MX
Frameworks: CSLA, OOAD, Telerik
These are the major technology areas that we have developed our expertise. Moreover, our expertise is scalable to learning new technologies which you would want to implement.
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| The IWD Advantage |
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Anyone can develop an application. But we offer to develop, maintain and enhance your application. |
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You receive committed, ongoing, 24/7 live support and maintenance for your project |
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An excellent, proactive team of software engineers will work on your project |
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You can have the service of full time employees as a dedicated team working exclusively for your
project |
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You can concentrate on your core competencies than worry about your web application |
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If you want us to venture into any new technology, we are open to learning, adapting and building
competency to meet your requirements |
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| About IWD |
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IWD is the .NET division of Bangalore based Stylus Systems Pvt. Ltd. IWD offers qualified and experienced .NET Software Engineers on contract to global companies to work from IWD premises. CIOs whose roles are changing from purely technical to business oriented solutions development find our .NET Software Engineers very useful and productive towards realizing their company’s goal and the overall development of the IT department. |
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| Our .NET Software Engineers are experienced in developing web applications and custom software solutions using SOA. |
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Contact us to hire a team of .NET Software Engineers from our pool of experts.
Once you share your requirements with us, we can schedule a call to discuss the same. |
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