- Vinny Alex, CEO

In a recent study involving medium and large US business, IDC estimated that while IT spending over the next 5 years is expected to increase at a compounded rate of 4.6%, the spend on outsourcing of services such as logistics, HR, customer support and application development and management will increase at a rate of 22%. This gives a clear indication of the value that outsourcing is bringing to the corporate world.

While looking at outsourcing your business processes, there are a host of issues that CIOs need to be aware of about the prospective service provider. The key is to choose a service provider with integrity, honesty, efficiency and great communication skills. Although this seems like a formidable challenge, it’s pretty easy if you ask the right questions.